Refund policy

Changing or Canceling Orders

We work hard to fulfill orders quickly—so we can't guarantee modifications once your order has been placed. However, we're happy to check and see if a change is still possible. To request a cancellation or modification: Email us at service@hulbert.ca as soon as possible. Use the subject line: URGENT CHANGE NEEDED. Include your order number and the specific change you're requesting (cancellation, adding or removing an item, or editing the address). Our team is available Monday–Friday, 9 AM–6 PM PST, and we’ll do our best to accommodate your request if your order has not yet been fulfilled.

Returns & Refunds

We’re confident you’ll love your Hulbert Collection products, but we understand that sometimes things don’t work out. That’s why we offer a 30-day product return for all items purchased on our website. To initiate a return: Email us at service@hulbert.ca within 30 days of delivery. Include your order number, a brief explanation of why you are returning the item, and photos of the item's current condition. Once approved, you will be issued an RMA number and return instructions. Please note: Original shipping costs are non-refundable, and customers are responsible for return shipping charges.

Exchanges

We are happy to offer traditional product-for-product exchanges within 30 days of delivery. To be eligible for an exchange: items must be unused, in their original condition, and include all original packaging. All returned items undergo mandatory inspection upon arrival at our facility. Please note: Replacement items are processed and shipped only after the original return has been received, inspected, and approved at our facility. Items showing signs of wear, damage, or missing packaging will be sent back at the customer's expense and will not be eligible for exchange. To initiate an exchange, email us at service@hulbert.ca with your order number, the requested exchange details, and photos of the item's condition.

Refund & Exchange Exceptions

The following items are not eligible for returns, refunds, or exchanges:

  • Final sale items.

  • Items outside the 30-day window.

  • Products not purchased from Hulbert.ca.

  • Used products without original packaging.

  • International orders.

Damaged or Defective Items

If your item arrived damaged or defective, please email us immediately at service@hulbert.ca with your order number and photos of the damage. We’ll work with you to make it right.

We’re committed to providing exceptional service while keeping our environmental impact in mind. If you have any questions or concerns, don’t hesitate to reach out—we’re here to help!